FAQ Eurocasa

How can I book a villa with a private pool on your website?
The EUROCASA HOLIDAY website, www.eurocasa.com , offers online booking, allowing you to make a reservation at any time and at the best price compared to other portals. If you prefer more assistance, our team is at your disposal to answer any questions by phone at 0575 845348 or 335 7604638, or by email at info@eurocasa.com, and can also make the booking for you.
How can I pay for my booking with Eurocasa Holiday?
We accept payments by credit card (VISA and MASTERCARD) or by bank transfer.
Are there any extra fees for credit card payments?
No, we do not charge any additional fees for credit card payments.
Is a deposit required to confirm the booking?
Yes, a 20% deposit is required at the time of booking confirmation. The balance must be paid at least 35 days before the start of the holiday. However, if the booking is confirmed less than 35 days before the start of the holiday, the total amount of the booking must be paid in full.
What does the rental price include?
The published rental price refers to the rental of the entire accommodation for the selected period, delivered clean, and includes (unless otherwise stated in the price list): hot and cold water consumption, electricity, cooking gas, bed linen and towels (initial set), use of the swimming pool where available.
Are there any costs to be paid on site?
In some accommodations the prices are all-inclusive, while in others the rental price does not include the security deposit, heating, air conditioning, tourist tax, etc. Some costs vary according to consumption, so they depend on how much is used during the stay. Any additional services requested must be paid for on site.
Why is a security deposit required?
The security deposit is a standard practice in the vacation rental sector. It covers any damages or additional costs that may occur during the stay. The amount of the deposit depends on the type of holiday home you have booked. It must be paid directly to the owner in cash and will be returned at check-out by the property owner. In case of damages or additional costs, the corresponding amount will be deducted from the security deposit.
Are towels and bed linen included?
An initial set of bath towels and bed linen is provided and included in the price.
When do I have to pay the tourist tax?
For all destinations where tourist tax applies, you can pay it to the owner or key holder after arrival, in euros. The amount of the tax may increase or decrease between the time of booking confirmation and the start of your holiday. You will only be charged the amounts required by current legislation.
Why do I have to pay the tourist tax?
The tourist tax is a small daily fee that all visitors traveling to certain destinations are required to pay. The rate is set by the local authorities.
Can I cancel my booking?
Yes, you can cancel your booking at any time. The booking will be cancelled in accordance with our Rental Conditions. Generally, cancelling a booking involves a fee.
Are there any penalties for cancelling a booking?
The 20% deposit is non-refundable. However, it is possible to move the booking to another period or transfer the booking to another customer at no additional cost. In the event of cancellations received between the 35th day and the start date of the rental, and in the event of a no-show, a penalty of 100% of the rental price will be applied.
Do you offer insurance in case of booking cancellation?
At the moment, our agency does not provide travel cancellation insurance. We recommend arranging it independently.
Can I change the dates of my booking?
You can modify the booking dates at any time. Contact us for assistance. Date changes are always subject to availability and may involve a price adjustment depending on the period. Any date-change requests received within 45 days before arrival are subject to a fee.
Can I change the number of adults, children and pets?
Yes, you can change the size of your group before your stay. The number of adults, children and pets must be within the maximum number allowed for the holiday home.
Can I change my holiday home?
It is possible to change your booked accommodation. Contact us for assistance. Changes to accommodation are always subject to availability and may result in a change in price. Any requests to change accommodation received within 45 days of arrival will incur a charge.
When will we receive the travel document?
The travel document will be sent by Eurocasa Holiday after the full payment of the rental price. It will include: the address of the accommodation, directions to reach it, and any costs to be paid on site. The travel document is valid only for the names listed on it. It is strictly forbidden to transfer the travel document to others or to arrive with more people than indicated, or more than the available capacity of the accommodation.
What are the check-in and check-out times?
Check-in is in the afternoon between 4:00 PM and 7:00 PM, while check-out is in the morning between 8:00 AM and 10:00 AM.
Is it possible to arrive at different times?
Upon request, it is possible to arrange different check-in and check-out times depending on the availability of the accommodations and the owners.
Do I need to clean the accommodation before leaving?
The holiday home will be cleaned before your arrival, and we ask you to leave it in a similar condition at check-out. Whether the final cleaning is included in the rental price or paid separately, you must ensure the holiday home is tidy before leaving. Tasks to complete before departure include: emptying the dishwasher and refrigerator, taking out the trash, and making sure all indoor and outdoor furniture is returned to its original position.
Are pets allowed?
Pets are allowed and welcome in the accommodations where expressly indicated. At the time of booking confirmation, the customer must notify us of the presence of pets, their number, size and breed, and the booking can only be confirmed after approval by Eurocasa. In some cases, a supplement is required, to be paid on site. In any case, the customer is required to supervise the animal to avoid damage and/or disturbance to third parties. Please also note that animals are strictly prohibited from swimming in the pool.
Is it possible to charge electric vehicles?
Some holiday homes are equipped with charging stations for electric vehicles. We kindly ask you not to charge electric vehicles using standard sockets, as this could cause overheating, damage to electrical systems and potential fire. In the description of the holiday home on our website, you can see if there is a charging station for electric cars.
Are the holiday homes non-smoking?
Smoking is not permitted inside the holiday homes.
Is there parking at the holiday home?
At many holiday homes, you can park on the property or in the immediate vicinity. Please note that the access roads to holiday homes are rarely paved, and it is generally not recommended to travel with sports cars or low-slung vehicles.
Is there Wi-Fi in the holiday home?
Almost all of our holiday homes are equipped with Wi-Fi. You can find this information in the description of the holiday home on our website.
Is there a barbecue/grill in the holiday home?
Barbecues and grills are available in almost all of our holiday homes. In any case, this will be indicated in the property description on our website.
Is it possible to request a cot for a child?
Upon request, it is possible to add a cot/travel cot for children up to 3 years old, subject to availability. An additional charge may apply.
When can I book a holiday home for next year?
Availability and prices are usually announced during the summer of the previous year and are available for online booking. Our website will always show the most up-to-date availability.
I forgot something in the holiday home, what should I do?
If you realize that you have forgotten something in the holiday home, we recommend contacting the owner or the key holder as soon as possible. Otherwise, or if you need further assistance, do not hesitate to contact us. Please note that, while we are here to help, we disclaim any responsibility for lost items. Also, there may be a fee for the return of lost items.
How can I leave a review?
We greatly appreciate your feedback and would love to hear about your holiday experience. After returning from your vacation, you will receive an email requesting your feedback, with a link where you can write your review.
Can groups of young people rent?
Groups of young people are defined as a group of at least six individuals under the age of 21. If you are booking as a group of young people, you must inform us at the time of booking. We reserve the right to refuse a booking from a group of young people. Other restrictions regarding the composition of the group may also apply.
What happens if I cause damage to the holiday home during my stay?
Accidents can happen, but please inform us immediately of any damage caused by you or your group. You can contact us via email at info@eurocasa.com or via WhatsApp at 335 7604638. This way, we can respond quickly and repair or replace damaged items as needed.
I had problems during my holiday and would like to make a complaint.
We are sorry that you experienced problems during your holiday. We recommend addressing any concerns or issues on site with the property owner or key holder promptly, to ensure a quick and efficient resolution. If you need further assistance, please contact us. Any complaints must be submitted to Eurocasa in writing via email at info@eurocasa.com, within 48 hours of the client’s arrival. Complaints not reported in writing within this timeframe cannot be considered. In the event of a complaint, Eurocasa reserves the right to verify the issue on site and during the client’s stay through its representative, and the client agrees to allow Eurocasa the necessary time to attempt to resolve any problem.
For complaints submitted after the end of the stay, Eurocasa does not recognize any claims for compensation or refunds. Eurocasa does not recognize as valid reasons for complaint: weather events, insect or animal bites or presence, or lack of electricity, gas, or water if these are caused by the service providers.
Is a refund provided in case of a lack of electricity, gas, or water?
Interruptions to electricity, gas, or water may occur due to network maintenance, upgrades, or malfunctions. We do not accept complaints or offer refunds for these disruptions if they are caused by the service providers, as they are beyond our responsibility. Of course, we will do our best to ensure that any disruption causes as little inconvenience as possible to your holiday.
How many appliances can I power up at the same time?
Most of our properties have a limit on KWH usage. Before turning on multiple appliances, we recommend asking the owners or managers for more information.
Are there limitations on the use of heating?
In Italy, there is an energy-saving law that regulates the operation of heating systems from early November to mid-April. Heating time is limited to a maximum of 12 hours per day, and the maximum temperature is 19°C (66°F). Please note that heating costs in Italy are generally very high.
How can I pay for or book one of the Experiences you offer?
On our website www.eurocasa.com/en/experiences/ you can find all the information about the experiences available during your stay: villa dinners, cooking classes, wine tours, etc. To book, simply send an email to info@eurocasa.com or a WhatsApp message to 335 7604638. Our team will respond promptly to provide all the details and help you book your experience.