OUR CATALOGUE is designed to give you as much information as possible. You will clearly find shown the name of the house,  The nearest town where there are shops and services, the sleeping place of the accommodation and its location.
It is important to read this information very carefully, firstly the general information and then the exact details of each house or apartment.

THE SYMBOLS alongside each description clearly show the details of each house, including the distance from the nearest town and also where to find sports and leisure centres.

LEGENDA:

The number of guests should not exceed the maximum number shown, except for babies up to 3 years old for whom guests supply their own cot and linen or make the necessary request at the time of booking.

ARRIVALS AND DEPARTURES:
Arrival is normally on Saturday afternoon between 3pm (15.00) and 7pm (19.00). If guests for whatever reason are going to arrive later than this they must telephone our office, number 0575 845348, before 7pm (19.00). In order that the house can be prepared for new arrivals guests must depart between 8am and 10am on Saturday morning. Arrivals and/or departures on days other than this must be notified in advance.

ROADS Due to the type of terrain to be found in Tuscany and Umbria, often hilly and very steep, a lot of roads are not asphalt. Many could be difficult to pass through especially with low slung sports cars. Apart from this the area is extremely well served by a network of good roads, both national and local, which put all the most important art centres, towns and cities of Central Italy within easy reach.

FURNISHINGS AND EQUIPMENT
All houses are furnished according to the individual owner's taste and have sufficient equipment to guarantee a comfortable stay. Cutlery, plates and china vary according to the standard of the house. It is very rare to find electrical kitchen equipment such as blenders, toasters and kettles and we clearly indicate whether there is a washing machine and/or a dish washer. Many houses have TV, some with satellite dish, once again clearly shown in the house description.

WATER, ELECTRIC LIGHT AND GAS for bathroom and kitchen use are always included in the price. Electric power (3Kw at 220V) is more than sufficient for normal use. Almost all the houses have independent wells so the water supply generally causes no problems. Some houses are connected to public mains and in especially hot and dry periods the supply may be restricted.

BED LINEN AND TOWELS
In most houses the cost of bed linen and towels is included in the rental agreement. Where the cost of bed linen and towels is not included in the rental agreement this is clearly marked in our price list. Guests may either bring their own bed linen and towels or order them at the same time as their booking paying 11,- EURO per person for each change of bed linen and towels.

CENTRAL HEATING is never included in the price. The cost can be found in the price list. For rentals from October to April we recommend those houses with central heating since during this period the heat from stoves is normally insufficient.

FINAL CLEANING
For most of the houses the cost of final cleaning is not included in the rental agreement and guests must pay directly to the house owner the sum shown in our official price list. In any case where payment for final cleaning is not obligatory guests must make sure that the house is completely clean before leaving, paying particular attention to the kitchen. Where final cleaning has not been satisfactorily carried out the house owner has the right to deduct 11,- EURO per person from the deposit held by them.

All COMPLAINTS must be made in writing to the office of EURO CASA Srl and to the Agent where the booking was made, within 48 hours of arrival or at the latest before 18.00 (6 p.m.) on the Monday following arrival. Complaints not in writing or not made within the time limits above cannot be considered. Where a complaint is received within the terms above the client must allow EURO CASA Srl sufficient time to resolve the problem. When a client does not follow the above procedures and leaves the property rented by him before the end of the rental period he does so at his own risk and forfeits any right to eventual compensation for hotel rooms, other accommodation or any other expense incurred. In the case of any disagreement the competent authority shall be the Court of Arezzo.

TO MAKE YOUR VACATION TRANQUIL AND SAFE
Euro Casa has taken out public and private liability policies with leading insurance companies. The following is an extract from these. Only the original policies that are held in our offices are legally binding.

1. Policy with REALE MUTUA DI ASSICURAZIONI, Perugia Branch Office.

This guarantees the public liability of Euro Casa whilst carrying out their legitimate business as Tour Operator during which they organize and manage vacations and stays in Italy.
This policy conforms to European Community, Italian and Region of Tuscany law as follows:
- Law #CE 90/314 of 13.06.1990 and Republic of Italy law
#1084 of 27.12.1977, both of which are in accordance with international convention covering vacations and journeys (CCV)
- Region of Tuscany law #16 of 08.02.1994 modified by law #79 of 19.07.1995 and #42 of 23.03.2000
The maximum cover, which can be claimed over and above relevant legal expenses are
- for every accident € 1.549.370
- for each person € 516.456
- for material and property damage € 258.228
The policy is valid worldwide.

2. Policy with REALE MUTUA DI ASSICURAZIONI, Perugia Branch Office.

 This guarantees clients and the buildings they use during the period of their vacation.
Damage caused by clients to buildings.
For accidental damage including to any systems and/or gardens the policy covers the owners of the property (except for damage to furniture and furnishings) to
- a maximum of € 1.500.000,00 for each accident,
- a maximum for each person of € 1.500.000,00 and
- a maximum for damage to belongings or animals of € 1.500.000,00
The client also forfeits all money deposited as guarantee against damages and loss as detailed in our price list.

Damage caused by clients to furniture and furnishings.

For such damage the policy covers the owners to
- a maximum of € 5.164
The client also forfeits all money deposited as guarantee against damages and loss as detailed in our price list.

Damage caused to the client.

Public liability damage for owners of the properties in which clients stay, which includes damage caused by systems and/or garden and the general contents of the property is covered to
- a maximum per accident of € 1.500.000,00
- a maximum per person of € 1.500.000,00
- a maximum for damage to belongings or animals of € 1.500.000,00
The policies described above provide for the Companies issuing the policies to cancel the cover provided after all damages incurred have been paid.

In case of dispute only the originals of these policies written in the Italian language are valid.

COVER AGAINST INSOLVENCY OR BANKRUPTCY OF THE SUPPLIER

The Government of the Republic of Italy, Department of Tourism has established a fund (governed by law #111/95) which covers consumers (clients) for any repayments necessary when suppliers become insolvent or bankrupt. Such payments being restricted to

a. Repayment of monies paid in advance

b. Cost of repatriation when necessary.